AndroidTutor2018- Have you had a problem with the SIM card slot of your Moto G5 Plus smartphone? The SIM card and microSD slot on the Moto G5 Plus is causing much confusion among users. Some users of the Moto G5 Plus are using the slot wrong, causing the device to swallow people's SIM cards - the slot can take one nano SIM card and one microSD card OR two nano SIM cards simultaneously.
Moto G5 Plus review: setting a new course
The model is the first to feature a removable internal tray, which featured on the brand's more expensive models. This type of tray was adopted by Motorola in the Plus model because the rear part is fixed. However, users who have never used a device with this feature before are having some problems with the Moto G5 Plus, as cards are getting stuck inside the phone. There is a single-SIM and dual-SIM version and the single-SIM version is the one causing problems.
In the single-SIM version, the SIM card is inserted on the top and microSD on the bottom of the tray. / © Android Police
The SIM card should be inserted on the top of the tray and the microSD underneath. In the case of the single-SIM version, there is only one compartment at the top. The model guide that comes with the device contains instructions for both and as such, users are finding that by placing a second SIM card in the memory card space, this model can be "transformed" into dual-SIM.
Moto G5 vs Moto G5 Plus
The model is the first to feature a removable internal tray, which featured on the brand's more expensive models. This type of tray was adopted by Motorola in the Plus model because the rear part is fixed. However, users who have never used a device with this feature before are having some problems with the Moto G5 Plus, as cards are getting stuck inside the phone. There is a single-SIM and dual-SIM version and the single-SIM version is the one causing problems.
In the single-SIM version, the SIM card is inserted on the top and microSD on the bottom of the tray. / © Android Police
The SIM card should be inserted on the top of the tray and the microSD underneath. In the case of the single-SIM version, there is only one compartment at the top. The model guide that comes with the device contains instructions for both and as such, users are finding that by placing a second SIM card in the memory card space, this model can be "transformed" into dual-SIM.
Moto G5 vs Moto G5 Plus
When placing a second chip in the space that is reserved for the microSD card, the microSD card gets stuck when inserted back into the device, causing the user to seek further assistance. However, since the cards have different dimensions, these users are forcing the wrong chip into place.
Opinion by Bruno SalutesAll Moto G5 Plus devices should have dual SIM capability
What do you think?
5050359 participants
How to use the dual-SIM slot of the Moto G5 Plus
First, you should be aware that the Moto G5 Plus uses nano-SIM cards, so make sure you have the right size card before you start. Remove the slot with the help of the tweezers that come in the box. Place the SIM card on top and the memory card underneath, following the position of the illustration in the guide.
Moto G5 Plus or Moto Z Play
This is the dual-SIM model. / © ANDROIDPIT
Make sure that everything is securely in place (without forcing it) and put the slot back in the same position it was in before you removed it. You can also use only a SIM chip alone in this tray by placing it in the first space.
Have you encountered this problem? What did you do to fix it?
Where to buy Moto G5 Plus
Best price Moto G5 Plus XT1687 32GB Smartphone (Unlocked, Fine Gold) - US Warranty $219.99
$219.99 total
Check Offer
Moto G5 Plus XT1687 32GB Smartphone (Unlocked, Lunar Gray) - US Warranty $219.99
$219.99 total
Check Offer
Motorola Moto G5 Plus - 32GB 4G LTE UNLOCKED - Lunar Gray + Lockscreen Offer $226.98
$226.98 total
Check Offer
Motorola Moto G5 Plus - 32GB 4G LTE UNLOCKED - Lunar Gray + Lockscreen Offer $228.25
$228.25 total
Check Offer
Brand NEW Motorola MOTO G5 Plus 32GB Lunar Grey (Factory Unlocked) Smartphone $228.99
$228.99 total
Check Offer
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2 comments
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1 Paul Linnell 4 months ago Link to comment
I bought this phone specifically for the dual sim capability, as I was moving to Europe and needed to switch to GSM from CDMA (Verizon). I went to Best Buy to buy an unlocked, dual sim phone. I specifically asked twice to confirm it is dual Sim, as I wanted Sim 1 on T-Mobile in the U.S. and Sim 2 on my new Belgium mobile provider. I was assured it was dual sim. Mine is not. When I tried to add a second Sim card, there is no slot for it. Now I am stuck with a single Sim.
Is there a way to determine from the serial number or other external box marking dual sim or not? Highly recommend VISUALLY verify before taking the phone.
0
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29 Paul d Scott 6 months ago Link to comment
the assistant (?) at my local carrier EE once offered me a neat little plastic adapter so i could use nano SIM that they had incorrectly supplied for a 1st gen Moto G... SIM and adapter got stuck !! and the assistant damaged the phone internally trying to remove it ...
they had to replace the phone.
ill never trust them to handle my phone.
Now i personally take a great deal of care when installing SIM cards, SD cards and especially useful and very innocent looking plastic adapters that when used incorrectly can be a major problem.. ie you can trash your phone..!
0
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Write a comment!
Opinion by Bruno SalutesAll Moto G5 Plus devices should have dual SIM capability
What do you think?
5050359 participants
How to use the dual-SIM slot of the Moto G5 Plus
First, you should be aware that the Moto G5 Plus uses nano-SIM cards, so make sure you have the right size card before you start. Remove the slot with the help of the tweezers that come in the box. Place the SIM card on top and the memory card underneath, following the position of the illustration in the guide.
Moto G5 Plus or Moto Z Play
This is the dual-SIM model. / © ANDROIDPIT
Make sure that everything is securely in place (without forcing it) and put the slot back in the same position it was in before you removed it. You can also use only a SIM chip alone in this tray by placing it in the first space.
Have you encountered this problem? What did you do to fix it?
Where to buy Moto G5 Plus
Best price Moto G5 Plus XT1687 32GB Smartphone (Unlocked, Fine Gold) - US Warranty $219.99
$219.99 total
Check Offer
Moto G5 Plus XT1687 32GB Smartphone (Unlocked, Lunar Gray) - US Warranty $219.99
$219.99 total
Check Offer
Motorola Moto G5 Plus - 32GB 4G LTE UNLOCKED - Lunar Gray + Lockscreen Offer $226.98
$226.98 total
Check Offer
Motorola Moto G5 Plus - 32GB 4G LTE UNLOCKED - Lunar Gray + Lockscreen Offer $228.25
$228.25 total
Check Offer
Brand NEW Motorola MOTO G5 Plus 32GB Lunar Grey (Factory Unlocked) Smartphone $228.99
$228.99 total
Check Offer
Compare prices
60 Shares
Share on Facebook Tweet on Twitter Share on Google+ 60 Shares
More from the web
How I Found Motivation by Ditching Earbuds and Embracing DiscomfortZappos
Do You Come From Royal Blood? Your Last Name May Tell You.Ancestry
Glasses-Lovers Are Going Crazy Over This SiteGlassesUSA.com
First Pics: See the New Cars Coming for 2018Kelley Blue Book
by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links
2 comments
Write new comment:
SubmitCancel
1 Paul Linnell 4 months ago Link to comment
I bought this phone specifically for the dual sim capability, as I was moving to Europe and needed to switch to GSM from CDMA (Verizon). I went to Best Buy to buy an unlocked, dual sim phone. I specifically asked twice to confirm it is dual Sim, as I wanted Sim 1 on T-Mobile in the U.S. and Sim 2 on my new Belgium mobile provider. I was assured it was dual sim. Mine is not. When I tried to add a second Sim card, there is no slot for it. Now I am stuck with a single Sim.
Is there a way to determine from the serial number or other external box marking dual sim or not? Highly recommend VISUALLY verify before taking the phone.
0
Reply
29 Paul d Scott 6 months ago Link to comment
the assistant (?) at my local carrier EE once offered me a neat little plastic adapter so i could use nano SIM that they had incorrectly supplied for a 1st gen Moto G... SIM and adapter got stuck !! and the assistant damaged the phone internally trying to remove it ...
they had to replace the phone.
ill never trust them to handle my phone.
Now i personally take a great deal of care when installing SIM cards, SD cards and especially useful and very innocent looking plastic adapters that when used incorrectly can be a major problem.. ie you can trash your phone..!
0
Reply
Write a comment!
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