AndroidTutor2018- Has this ever happened to you? You find an interesting application and try to download it, only to receive a cryptic error message containing seemingly random numbers from Google Play Store. Pretty annoying, right? Here are some of the most common Google Play Store errors, what they mean, and how to solve them.
How to install the Google Play Store manually
What to do when Google Play isn't working
The solutions for the errors described below are based on the experiences of the AndroidPIT editors as well as readers and moderators from the forum. If you encounter any other problems with Google Play, feel free to share your experiences in the comments and forum.
Error DF-BPA-09DF-BPA-30 errorDF-DLA-15 errorRpc error: AEC: 0
Error rh01 / rpc: s-5: AEC-0Recovery errorError-06 BM-GVHDError rpc: s-3
Error: "Authentication required"Error "Package file invalid"Error 8Error 18
Error 20Error 24Error 101Error 103
Error 110Error 194Error 403Error 406
Error 413Error 481Error 491Error 492
Error 495Error 497Error 498Error 501
Error 504Error 505Error 905Error 906
Error 907Error 911Error 919Error 920
Error 921Error 923Error 924Error 927
Error 940Error 941Error 944Error 961
Error 963Error 975
Google Play - Error DF-BPA-09 'Error Processing Purchase'
Problem
Google Play Error Processing Purchase DF-BPA-09 happens quite often when trying to download an app. This problem won’t go away if you simply try downloading again, so you’ll need to go into the settings.
Solution
The problem is not due to individual users, but to Google Play itself, so we’re hoping it will be fixed in the near future. In the meantime, here is what you can do:
Go into the Settings of your device
Tap on Apps or Applications Manager (the name varies depending on your device).
Swipe to the All column.
Scroll down until you see Google Services Framework
Finally, choose Clear data and then OK.
If this doesn't work, go on to the Google Play site on your PC and install the app that is giving you issues on your smartphone or tablet from there. When you go back to your device, the install should work.
How to disable auto-install of Google Play apps
How to buy a paid app in the Google Play Store
How to install apps outside of Google Play
These are the solutions to the most common Google Play Store errors. / © AndroidPIT
Google Play – Error DF-BPA-30
Problem
The cause of this error comes from Google servers themselves. First, we will tell you that waiting is a great solution, but other solutions work for some users.
Solution
Open the Google Play Store on the web (use a PC, for example)
Then choose an application install it on your Android, which should logically send you the infamous error [DF-BPA-30]
Get back on your smartphone and try the download, which should now be operational again
Otherwise, you can try to delete the data or clear the cache of "Google Play Services".
Download and install the latest Google Play Services APK
Google Play services: what is it and what is it for?
Try to clear the cache of the Play Store if all else fails. / © AndroidPIT
Google Play – Error DF-DLA-15
Problem
Downloading an update or an application may fail with this error.
Solution
The first thing to do is to clear the cache and data of the Play Store app. To do this, go into the Settings, tap Applications and look for the Play Store and you can delete the cache and data. On some smartphones, you must enter the Storage tab to see this option.
This should fix the problem but if it persists you have to go to your account settings and delete your phone's Google account. Once you've done that you just need to go back in and reinsert it.
Google Play - Error rh01
Problem
Error retrieving information from server.
First solution
Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache. Do the same for Google Services Framework.
Second solution
Remove and re-add your Gmail account, restart your device and then re-add your Gmail account.
Google Play - Error rpc:s-5:aec-0
Problem
Error retrieving information from server.
Solution
Go to Settings > Apps > All > Google Play Store and select Clear cache and Uninstall updates. Do the same for Download Manager and Google Services Framework.
Google Play – Error retrieving information from server
Problem
This error message often appears when updating or downloading an app. Google's servers are unable to retrieve information from your Google account. You can delete and re-register, but wait a few hours to see if the problem persists. Sometimes it'll just take care of itself.
Solution
Go to the Settings> Accounts> Google 'to delete your Google Account'
Once this is done, you must reboot your device, then re-synchronize the account
Finally, open the Settings> Applications> All> Google Services Framework. Inside, you must click Options 'Clear Data' and 'Force Stop'
Google Play – Error BM-GVHD-06
Problem
This error appears when you want to use Google Play card. The problem seems to exist in several countries.
Solution
First, try restarting your device and try again. If the problem persists, go to Settings> Applications> Play Store> Force Stop> Uninstall updates. The Play Store will then return to its original version and the problem should be gone.
Google Play - Error rpc:aec:0]
Problem
You can't download an app.
Solution
Remove your Google account. Remove all synced accounts. Go to Settings > Apps > All > Google Play Store and select Clear data. Restart your device and try again.
Google Play - Error RPC:S-3
Problem
Can't download an app.
Solution
Remove Google account and re-add it, or try an alternate account.
Google Play – Error authentication required
Problem
Strangely, this problem is quite common on Android devices. But rest assured, we have three possible solutions to deal with it. One of these tips should resolve your problem.
Solutions
1. Enter the Accounts tab in the settings of your phone. Then remove the Google account and add it again. If everything works after this then it was a simple little error that's sometimes displayed after an update.
2. Go into your Settings, tap Application manager then go into the Google Play Store. Delete the data from this menu (you can also clear the cache).
3. Maybe the problem is not really in your authentication, but the Play Store itself. In this case, you only have to go to application settings (Settings> Applications), search the Play Store and click Uninstall updates. Maybe you need to disable the Play Store to get to this started. That way you get the version of the Play Store that you had when you purchased the phone, you just have to update it and then re-register.
Google Play - Package File Invalid
Problem
Play Store error.
First solution
Go to Settings > Apps > All and select the app that's causing the problem, then select Clear cache and Clear data. Try again in Google Play Store.
Second solution
Install app through Google Play Store website.
Third solution
Disable Wi-Fi and download or update the app using mobile network data.
Fourth solution
Go to Settings > Apps > All > Google Play Store and select Clear cache and Clear data. Do the same for Google Services Framework.
FIfth solution
Remove your Google account, restart your device, re-add your Google account and try again.
Google Play – Error 8
Problem
This error occurs when you want to download an application and the download stops.
Solution
Make sure you have Google Play Services installed. If the problem persists, go to the application list and enter Google Play Services and disable the application. It will then ask if you want to restore the factory settings, you will just have to confirm. If this does not solve the problem, you should contact Google support.
Google Play – Error 18
Problem
Error 18 has been around since late 2015 and happens when you want to reinstall an application that you already had in the past. There is no quick fix to this problem, but some tricks can sometimes help.
Solution
After going on several forums, it seems that some users were able to resolve error 18 by disconnecting and reconnecting the SD or microSD memory card. But it does not appear like it works for all users. If the problem persists, you can try to contact Google's online support. The final and drastic solution is an Android reset.
Google Play – Error 20
Problem
This problem occurs when installing or updating an Android app.
Solution
To resolve this error, you must be rooted since you need to access a file named 'smd2tmp1' found in / mnt / secure / asec /. If your mobile is rooted, you can delete this folder this should permanently resolve the problem.
If you don't want to root your device, there is another solution. Delete the file / data / data of the application that caused you problems. Use file explorer to access the folder. For this, I suggest you check out our best file managers for Android article.
Also check out How to root Android: the complete guide
Google Play - Error -24
Problem
Unknown.
Solution
You need a root manager to solve this one. If you have one, navigate to Data/data. In that folder, locate the package name of the app causing trouble (this can be found by looking at the URL of the app on the Play Store website). Delete the entire folder. Try reinstalling the app.
Google Play - Error 101
Problem
Can't download app as there are too many currently installed.
Solution
Uninstall old and unused apps.
Google Play – Error 103
Problem
This is a mysterious kind of problem and occurs when Google Play thinks an application is compatible with a device, but is not. Clearly, the Play Store tent installation, but can not. Suddenly, the 103 error occurs and recurs on all your other devices, including those that are compatible – what a nightmare.
Solution
Generally, you have nothing to do on your side since this error will solve itself after a few hours. The cause of the problem? An application signature concern. If you have developer knowledge, you can try to resolve it by signing the application again with the JDK tool 1.6+ release. If the error persists more than 48 hours, contact Google Support.
Google Play - Error 110
Problem
The application cannot be installed.
Solution
Head to Settings > Applications > All > Google Play Store > Clear cache. If the problem persists, try downloading the app from the Play Store website.
Google Play - Error 194
Problem
This error happens when you try to download games or apps from the Google Play Store.
Solution
One fix for this issue is to clear the cache data for Google Play Services and the Google Play Store.
Go to Settings > Apps or Application Manager
Scroll across to All and then down to the Google Play Store app.
Open the app details and tap the Force stop button.
Next tap on the Clear data button.
Now repeat the process above but replace Google Play Store with Google Play Services at step two and then attempt your download again.
If that doesn't work, don't worry, the issue has now been resolved and a fix is being rolled out in the next version of the Play Store app. Just make you have the latest Google Play Store APK and you shouldn't experience this error again.
For the best Google Play experience, make sure you have the latest version installed. / © AndroidPIT
Google Play Error - 403
Problem
The download is impossible and the request is 'forbidden'. This usually happens when two Google accounts are used to buy applications on one device.
Firs solution
Go the Google Play Store with the correct Google account. Uninstall the application in question. Try to get the app from Google Play again and click the purchase button.
Second solution
Clear the proxy you have possibly set up, by going into the Settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN, which stands for Access Point Name and hit Clear Proxy Option. You can always reinstate the proxy afterwards.
Go to Settings > More networks > Mobile networks > APN, and hit the Clear proxy option. / © AndroidPIT
Third solution
Another solution would be to erase your entire search history which you can do in the Play Store itself by choosing the Settings button. Next, select Clear search history.
Fourth solution
Try creating a new Google account and using it instead for the Play Store. Go to the Google Play, and select the menu button again. Then select Accounts and choose the New Gmail account. Then reinstall the app.
Google Play Error - 406
Problem
Apps cannot be downloaded. This particular error can occur if you've reset the Google account you used to register on your phone, if you've restored your device to its factory settings, or if you've registered a new account on your phone.
Solution
A classic clearing of the cache will hopefully do the trick. Go to Settings > Applications > All > Google Play Store > Clear cache.
Otherwise, try again on a different network connection.
Google Play - Error 413
Problem
Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.
Solution
In Settings, find Apps (or Application manager), then swipe to All. Scroll down to Google Services and tap on Clear data and then Force stop. Do the same with the Google Play Store app and clear the cache from your internet browser.
Google Play - Error 481
Problem
There is an error with your Google Play Store account.
Solution
Remove your account and login in with an alternate account.
Google Play - Error 491
Problem
Downloads and updates impossible.
Solution
Remove your Google account by going to the Settings for your device, then Accounts and Google. Hit Remove account. Reboot your Android and add the account once again. Next, in the Settings, go to Apps and swipe to All. Scroll down to Google Services, then click Clear data and finally Force stop.
Wiping your cache partition is a solution to many problems on Android. / © AndroidPIT
Google Play - Error 492
Problem
It’s impossible to install an application because of the Dalvik cache.
Solution
Under Settings, find Apps, then swipe to All and scroll down to Google Services. Here, select Clear data and then Force stop. Do the same on the Google Play Store app.
Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.
Google Play - Error 495
Problem
Problem downloading or updating apps from Play Store.
Solution
Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data. Delete data from Google Services Framework as well (note: this will assign a new Google ID to your device, as if you had factory reset it, meaning your Google apps may temporarily act up afterward).
Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.
Google Play Store - Error 497
Problem
Difficulty updating installed apps
First solution
Clear out your Play Store data. Go to Settings > Applications > All > Google Play Store and hit Clear cache, Clear data and Uninstall updates.
Second solution
Disable your SD card, if you have one. Go to Settings > Storage > Unmount SD card.
Third solution
If your phone is rooted, you can delete the app's APK and reinstall it. To do so, open up Root Explorer, or a similar application, and navigate to System / app > Mount R / W > Delete application. Or you can play it safe and rename the offending APK to to something like GoogleSearch.apk.backup, so you can revert it if anything goes wrong.
Google Play - Error 498
Problem
Interruption of downloads from the Google Play Store.
Solution
The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power and home buttons (for Samsung devices), or volume down and power (for most other devices).
This mode provides a few more options. Select Wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.
Google Play – Error 501
Problem
If you can't open the Google Play Store or perform downloads, then surely you have the 501 error.
Solution
To fix it, you must go to the Settings, then open these two applications: Google Play Services and Play Store – then you have to tap Clear Cache. Once you have done this, go into Accounts and delete your Google Account. Then restart your phone, input and synchronize your Google account again, then let your phone sit for five minutes without touching it. After these five minutes are over, the 501 error should not bother you anymore.
Google Play - Error 504
Problem
App could not be downloaded due to an error.
First solution
The usual, please: go to Settings > Apps > All > Google Play Store and Clear cache and Clear data. Also Clear cache and Clear data for Google Services Framework.
Second solution
Try removing your GMail account
Google Play - Error 505
Problem
Two or more apps with duplicate permissions
Solution
You need to find out what app has the same permissions as the one you're trying to install and uninstall the problem app. To do this, find the APK file for the app you are trying to install and attempt to restore the app using a Lucky Patcher backup. The tool should present a window alerting you to which app is producing the conflict. This is the app you need to uninstall.
Google Play – Error 905
Problem
You have problems downloading apps or installing new updates correctly.
Solution
Go to the Settings> Applications> All
In the Application page of the Google Play Store, select Uninstall updates
Wait a few moments until the un-installation is done
Reinstall, restart the Google Play Store. The error should be gone
Google Play – Error 906
Problem
This problem mainly occurs on the HTC One M8 and M9. This often occurs when downloading or updating an app. Errors 907 and 963 are similar and resolved in the same way.
Solution
With problems downloading and installing the application, you must clear the cache and data of the Play Store app. If that does not work, uninstall the updates. If it still does not work, turn off your SD card by going to Settings> Memory / Storage). Return to the Play Store and try to install the app. If the problem persists, you probably have your app on an external card to transfer it to the internal memory. Then you can send it to the SD card once the application is installed.
Google Play – Error 907
This problem is identical to Error 906.
Google Play - Error 911
Problem
You can't download an app.
First solution
Go to Settings, Apps, then swipe to All and scroll down to Google Services. Here, select Clear data.
Second solution
If you're on Wi-Fi connection requiring a web page login, ensure you are still logged in.
Third solution
Try another Wi-Fi network.
Fourth solution
Switch from Wi-Fi to mobile network data services. Only do this if you are comfortable using up data on your mobile plan.
Google Play - Error 919
Problem
Downloading the app works but it does not open once downloaded.
Solution
There is simply no more space on your Android. Eliminate all unnecessary data, such as music, videos or large applications.
Some problems can be fixed by clearing the cache and the data from the Google Play Store app. / © AndroidPIT
Google Play - Error 920
Problem
You can't download an app.
First solution
Turn your Wi-Fi off and back on again, and then try to download or update the app in question.
Second solution
Delete your Google account, restart your device and add your account back again in the app Settings. You could also try using an alternative account.
Third solution
Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache and finally Uninstall updates. Restart your device, open Google Play Store and try to download the app again.
Turning your Wi-Fi off and using mobile data can sometimes be an effective solution. / © AndroidPIT
Google Play - Error 921
Problem
You can’t download an app.
Solution
Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again.
For some Play Store problems, you need to remove and reinstate your Google Account. / © AndroidPIT
Google Play Error - 923
Problem
The download is impossible: error while syncing your Google account or insufficient cache memory.
Solution
Remove your Google account and delete any useless applications that are taking up space. Next, reboot your device in recovery mode. Select Wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.
Wiping the cache partition can solve the problem caused by insufficient cache memory. / © AndroidPIT
Google Play - Error 924
Problem
Usually occurs when trying to download larger applications. The app downloads, but the error message is displayed, saying the installation was unsuccessful do to an error
Solution
Head to Settings > All > Google Play Store > Uninstall updates. Once you've done this, try downloading the problem app again.
Uninstalling updates to the Play Store might solve Error 924. / © AndroidPIT
Google Play - Error 927
Problem
The download is impossible because an update of the Play Store is in progress.
Solution
Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to Settings, then Apps, swipe to All and locate the Google Services. Tap on Clear data and then Force stop. Do the same with the Google Play Store application.
You have probably guessed by now that there is a standard way to alleviate some of these errors, so if you're experiencing a different problem to those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, because this will get rid of your saved pics, files, contacts, and so on, so make sure you back up all your data beforehand.
Before resorting to a factory reset, make sure you try all other solutions first. You will also need to back up your data beforehand. / © AndroidPIT
Google Play - Error 940
Problem
Application cannot be download
Solution
It could be as simple as restarting your device. If this doesn't work follow these steps:
Go to Settings > Applications > All > Google Play Store > Clear cache
Go to Settings > Application > All > Downloads / Download manager > Clear data
Do the same for 'Google Services Framework', 'Google Apps', 'Google Hangouts', 'Checking Service'. Some users report needing to clear the data on Chrome.
Google Play - Error 941
Problem
Interruption during update.
Solution
Go to Settings > Apps > All > Google Play Store and press Clear cache and Clear data. In the same place, scroll down to Download Manager and press Clear cache and Clear data for that too. Try the update again.
Clearing the cache and data for the Play Store will fix many common problems. / © AndroidPIT
Google Play Error - 944
Problem
This error pops up when you're trying to update apps and seems to occur when the Google Play Store is down, or there is some sort of server error.
Solution
Try updating the app later. It appears to be a temporary problem on Google's end, so will just have to wait it out.
Google Play - Error 961
Problem
Problems when installing Android apps from the Play Store.
Solution
First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the Settings of your device and choose Applications and swipe left until you see All apps. Now scroll down to Google Play and choose it. Here, select Clear cache. If the problem persists, choose Clear data as well.
Google Play - 963
Problem
Occurs predominantly on HTC One M8 and M9 devices when trying to download or update an app through the Play Store.
First solution
Head to Settings > Applications > All > Google Play Store > Clear cache. Go back to the previous screen and to the previous screen then select Downloads / Download Manager > Clear data.
Second solution
Settings > Applications > All > Google Play Store > Uninstall updates; go back to the previous screen, then Google Play Services > Clear data.
Third solution
Disable your SD memory card. Go to Settings > Storage > Unmount SD card > OK. Head back to the Play Store and try downloading or updating the app again. If it works, head back to Settings > Storage > Mount SD card.
Fourth solution
Move the app to your device's internal memory. Go to Settings > Applications > All > (app causing the problem) > Move to internal memory. Head back to the Play Store, try downloading or updating the app again, and if it works, move it back to the SD card.
Google Play – Error 975
The good news is that this error is rare. The bad news is that there are no solutions at the moment. In the meantime, you should contact Google support.
Have you ever come across any other Play Store problems? Let us know in the comments below.
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Readers' favorite comments
3 Mridul Bansal Mar 14, 2016
What about Error 963
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1 Jonathan Morley 1 month ago Link to comment
Followed the steps for a 504 error and now I'm getting the RH-01 error. Followed those steps and it still didn't work. I even rebooted the phone and switched between WiFi and Mobile Data networks but I still get the RH-01 I swear Google is becoming more like Microsoft everyday. Once I finally got past the RH-01 error the 504 still persists with the same Google Inc application refusing to install. These steps didn't fix anything. Looks like I'm just going to have to factory reset my phone :(
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1 Jonathan Morley 1 month ago Link to comment
I found another solution which may be unique to my situation but may help others as well. The whole issue started when the Google Quick Search Bar stopped working. I would tap the widget and it would load an overlay image of my homescreen but wouldn't let me search by typing or talking. I often use it to set reminders for myself. So I tried fixing the app with the obvious options of clearing cache, data, and force closing the app. That didn't work so I rebooted the phone. Still no go. So I chose to uninstall updates. This led to the phone acting like the app wasn't installed at all. The widget disappeared and couldn't be re-added and under Google Play Store it showed "Install" instead of "Open" for the Google app.
Solution: What I finally figured out was that elements of the app were still installed which leads me to believe this was more like a 505 duplicate permissions error even though it showed error 504. Anyway, I used Root Explorer to search the /data/ directory for any instances of "quicksearchbar" I then deleted all the items that came up in the search. After that the Google app installed just fine and I have the search bar widget back again! :)
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1 liutas4x4 4 months ago Link to comment
My problem is not listed there.
I am not getting either error code: simply after the last update og Google Play (an automatic process, I cannot control this) download phase of each update of my apps is going as usual.
But after the download Google Play "goes to a forest for mushrooms", - it can took up to 10-15 minutes it begins to install update dowloaded.
As I checked, download is really complete - this is not something like 100% forewer-waiting like on Windows.
But the it is searching (?) for a something or waiting some approval for check-sum or response from either process.
What can be an error?
The device is LG G5 with Android 7.0, last update possible.
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1 شكاكي بغداد 5 months ago Link to comment
I have eror cod BM-RGCH-06. how to fix it please pleaseeeee i have so many card i buy ;ike 6 and lose mony and i dont know how to fix this problem please help me
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1 Yesin 7 months ago Link to comment
I get error 505 on some games not all only games from gameloft and all my favorite games are from gameloft I tried the fix but it did not work also I attempted to mod those games by luckypatcher please help
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1 Ahmad Kazi 8 months ago Link to comment
Hello, my problem is, whenever I try to download some app, it shows, "download pending" my cellphone is Mi Redmi2. Same thing is happening with updates, if I update an app, it showing , Download pending, For a single app?? Please help me with this.
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1 Tay Geok Seng 1 month ago Link to comment
Actually what causes this to happen. I am using vivoV3Max.How do I go about to get it in order
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1 kohlrak 9 months ago Link to comment
Hopefully the author sees this and adds it to the list, since this is the top google result. There is also a -504, which this article actually seems to be addressing instead of the actual 504. Google guy i contacted yesterday basically took those steps, but admitted they have yet to actually work for him. I didn't tell him at the time, but i have a rooted tablet, and what i saw is that sometimes when an app installs and/or uninstalls, some junk files get left in a directory blocked off to regular users, making it impossible to manually delete without root. However, leaving those files there will make the installers choke, since they don't default to overwriting a file/folder that already exists. I found it, since it was a bunch of square-enix apps as well as pokemon go, so i knew that there should not have been a single pokemon related file on my device, so, in termux, i used *du / | grep "pokemon" > pokesearch.log* after gaining root access, and i got a few results, but they were all contained in the final result, which was "1220 /mnt/expand/07aa2c40-4a8f-428c-afb9-7495df69eb26/user/0/com.nianticlabs.pokemongo" where i could just use *rm -R /mnt/expand/07aa2c40-4a8f-428c-afb9-7495df69eb26/user/0/com.nianticlabs.pokemongo* to delete it, after which installing the app would work again. I replied to the email the google tech sent me with this information, and i assume he forwarded it to the devs. Until then, rooted users should be able to enjoy the solution.
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3 Gohar Ali 9 months ago Link to comment
Good Solutions
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1 Tracy Jones 10 months ago Link to comment
trying to set up a note 3 and when I go to log in to Google play it say "unfortunately Google play services has stopped". I've reset phone ,learned cache. nothing is working . what can I do
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1 Doctor Madness 11 months ago Link to comment
Regarding Error 495, I use the "Block This" app for ad blocking which acts as a VPN. I noticed that disabling the VPN resolved the issue. Hopefully that helps anyone else, maybe that little tid bit should be added to the article?
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1 unknown last 11 months ago Link to comment
fix google playstore
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1 Brad McElyea 11 months ago Link to comment
It seems that some things never change with Android. I was constantly using apps to help extend my battery life and apps kept crashing CONSTANTLY. These android devices require micromanagement. Not a good thing for a phone. Not a single Problem with iPhone for two years :)
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1 Faisal MushtaQ 11 months ago Link to comment
I have galaxy J5(2015) upgraded to marshmallow but there is a problem regarding icon background feature when i enable thia feature it cant work.it worka only in easy mode but does not work in standard mode..how to fix??????
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1 Mike Campbell 11 months ago Link to comment
My samsung galaxy grand prime tracfone keeps popping up wit , unfortunately, the process com.google.process.gapps has stopped. It wont do nothing but flash that every 2 secounds i factory data reset it by pressing the volume down power button and home button at same time the phone reset all way back to phone set up but it still flashing same message i cant even get threw the phone set up to even try stop any apps or do any thing that tell me how to fix it. Please help.....:(
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25 Sanjai Joseph Mod 11 months ago Link to comment
Reflash your current firmware with ODIN
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1 Faisal MushtaQ 11 months ago Link to comment
I have galaxy J5(2015) upgraded to marshmallow but there is a problem regarding icon background feature when i enable thia feature it cant work.it worka only in easy mode but does not work in standard mode..how to fix??????
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1 Pascal Romijn Sep 27, 2016 Link to comment
Welcome to Google Play. I have had this issue for many times. It gives the error (without reason) and tells to try it again. But it does not change. I talked to Google many times and i even spend 3 hours on the phone trying whatever they told me to do. After 2 weeks of trying again (just as Google tells me to do) they blocked my account because of possible Fraud. Send them all the info and they told me they could not unblock and also not tell me why not. I told them this is not the way you treat your clients and i openend a new account. Here I had the same error, but after 4 times try again it worked (1 time) To me it is just a technical problem with Google. After trying a lot of times to buy something I got blocked again and again after sending the requested info Google would not unblock me. I love it when they have security, but like this it does not really work how it should work. I buy my in app packages now with Apple. It works like a charm.
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1 Yuyu Sep 18, 2016 Link to comment
How can i fix this error
"Unfortunately, your transaction can't be completed at this time. Please try again."?
Thanks in advance
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25 Sanjai Joseph Mod 11 months ago Link to comment
Try this https://support.google.com/googleplay/answer/1267137?co=GENIE.Platform%3DAndroid&hl=en
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How to install the Google Play Store manually
What to do when Google Play isn't working
The solutions for the errors described below are based on the experiences of the AndroidPIT editors as well as readers and moderators from the forum. If you encounter any other problems with Google Play, feel free to share your experiences in the comments and forum.
Error DF-BPA-09DF-BPA-30 errorDF-DLA-15 errorRpc error: AEC: 0
Error rh01 / rpc: s-5: AEC-0Recovery errorError-06 BM-GVHDError rpc: s-3
Error: "Authentication required"Error "Package file invalid"Error 8Error 18
Error 20Error 24Error 101Error 103
Error 110Error 194Error 403Error 406
Error 413Error 481Error 491Error 492
Error 495Error 497Error 498Error 501
Error 504Error 505Error 905Error 906
Error 907Error 911Error 919Error 920
Error 921Error 923Error 924Error 927
Error 940Error 941Error 944Error 961
Error 963Error 975
Google Play - Error DF-BPA-09 'Error Processing Purchase'
Problem
Google Play Error Processing Purchase DF-BPA-09 happens quite often when trying to download an app. This problem won’t go away if you simply try downloading again, so you’ll need to go into the settings.
Solution
The problem is not due to individual users, but to Google Play itself, so we’re hoping it will be fixed in the near future. In the meantime, here is what you can do:
Go into the Settings of your device
Tap on Apps or Applications Manager (the name varies depending on your device).
Swipe to the All column.
Scroll down until you see Google Services Framework
Finally, choose Clear data and then OK.
If this doesn't work, go on to the Google Play site on your PC and install the app that is giving you issues on your smartphone or tablet from there. When you go back to your device, the install should work.
How to disable auto-install of Google Play apps
How to buy a paid app in the Google Play Store
How to install apps outside of Google Play
These are the solutions to the most common Google Play Store errors. / © AndroidPIT
Google Play – Error DF-BPA-30
Problem
The cause of this error comes from Google servers themselves. First, we will tell you that waiting is a great solution, but other solutions work for some users.
Solution
Open the Google Play Store on the web (use a PC, for example)
Then choose an application install it on your Android, which should logically send you the infamous error [DF-BPA-30]
Get back on your smartphone and try the download, which should now be operational again
Otherwise, you can try to delete the data or clear the cache of "Google Play Services".
Download and install the latest Google Play Services APK
Google Play services: what is it and what is it for?
Try to clear the cache of the Play Store if all else fails. / © AndroidPIT
Google Play – Error DF-DLA-15
Problem
Downloading an update or an application may fail with this error.
Solution
The first thing to do is to clear the cache and data of the Play Store app. To do this, go into the Settings, tap Applications and look for the Play Store and you can delete the cache and data. On some smartphones, you must enter the Storage tab to see this option.
This should fix the problem but if it persists you have to go to your account settings and delete your phone's Google account. Once you've done that you just need to go back in and reinsert it.
Google Play - Error rh01
Problem
Error retrieving information from server.
First solution
Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache. Do the same for Google Services Framework.
Second solution
Remove and re-add your Gmail account, restart your device and then re-add your Gmail account.
Google Play - Error rpc:s-5:aec-0
Problem
Error retrieving information from server.
Solution
Go to Settings > Apps > All > Google Play Store and select Clear cache and Uninstall updates. Do the same for Download Manager and Google Services Framework.
Google Play – Error retrieving information from server
Problem
This error message often appears when updating or downloading an app. Google's servers are unable to retrieve information from your Google account. You can delete and re-register, but wait a few hours to see if the problem persists. Sometimes it'll just take care of itself.
Solution
Go to the Settings> Accounts> Google 'to delete your Google Account'
Once this is done, you must reboot your device, then re-synchronize the account
Finally, open the Settings> Applications> All> Google Services Framework. Inside, you must click Options 'Clear Data' and 'Force Stop'
Google Play – Error BM-GVHD-06
Problem
This error appears when you want to use Google Play card. The problem seems to exist in several countries.
Solution
First, try restarting your device and try again. If the problem persists, go to Settings> Applications> Play Store> Force Stop> Uninstall updates. The Play Store will then return to its original version and the problem should be gone.
Google Play - Error rpc:aec:0]
Problem
You can't download an app.
Solution
Remove your Google account. Remove all synced accounts. Go to Settings > Apps > All > Google Play Store and select Clear data. Restart your device and try again.
Google Play - Error RPC:S-3
Problem
Can't download an app.
Solution
Remove Google account and re-add it, or try an alternate account.
Google Play – Error authentication required
Problem
Strangely, this problem is quite common on Android devices. But rest assured, we have three possible solutions to deal with it. One of these tips should resolve your problem.
Solutions
1. Enter the Accounts tab in the settings of your phone. Then remove the Google account and add it again. If everything works after this then it was a simple little error that's sometimes displayed after an update.
2. Go into your Settings, tap Application manager then go into the Google Play Store. Delete the data from this menu (you can also clear the cache).
3. Maybe the problem is not really in your authentication, but the Play Store itself. In this case, you only have to go to application settings (Settings> Applications), search the Play Store and click Uninstall updates. Maybe you need to disable the Play Store to get to this started. That way you get the version of the Play Store that you had when you purchased the phone, you just have to update it and then re-register.
Google Play - Package File Invalid
Problem
Play Store error.
First solution
Go to Settings > Apps > All and select the app that's causing the problem, then select Clear cache and Clear data. Try again in Google Play Store.
Second solution
Install app through Google Play Store website.
Third solution
Disable Wi-Fi and download or update the app using mobile network data.
Fourth solution
Go to Settings > Apps > All > Google Play Store and select Clear cache and Clear data. Do the same for Google Services Framework.
FIfth solution
Remove your Google account, restart your device, re-add your Google account and try again.
Google Play – Error 8
Problem
This error occurs when you want to download an application and the download stops.
Solution
Make sure you have Google Play Services installed. If the problem persists, go to the application list and enter Google Play Services and disable the application. It will then ask if you want to restore the factory settings, you will just have to confirm. If this does not solve the problem, you should contact Google support.
Google Play – Error 18
Problem
Error 18 has been around since late 2015 and happens when you want to reinstall an application that you already had in the past. There is no quick fix to this problem, but some tricks can sometimes help.
Solution
After going on several forums, it seems that some users were able to resolve error 18 by disconnecting and reconnecting the SD or microSD memory card. But it does not appear like it works for all users. If the problem persists, you can try to contact Google's online support. The final and drastic solution is an Android reset.
Google Play – Error 20
Problem
This problem occurs when installing or updating an Android app.
Solution
To resolve this error, you must be rooted since you need to access a file named 'smd2tmp1' found in / mnt / secure / asec /. If your mobile is rooted, you can delete this folder this should permanently resolve the problem.
If you don't want to root your device, there is another solution. Delete the file / data / data of the application that caused you problems. Use file explorer to access the folder. For this, I suggest you check out our best file managers for Android article.
Also check out How to root Android: the complete guide
Google Play - Error -24
Problem
Unknown.
Solution
You need a root manager to solve this one. If you have one, navigate to Data/data. In that folder, locate the package name of the app causing trouble (this can be found by looking at the URL of the app on the Play Store website). Delete the entire folder. Try reinstalling the app.
Google Play - Error 101
Problem
Can't download app as there are too many currently installed.
Solution
Uninstall old and unused apps.
Google Play – Error 103
Problem
This is a mysterious kind of problem and occurs when Google Play thinks an application is compatible with a device, but is not. Clearly, the Play Store tent installation, but can not. Suddenly, the 103 error occurs and recurs on all your other devices, including those that are compatible – what a nightmare.
Solution
Generally, you have nothing to do on your side since this error will solve itself after a few hours. The cause of the problem? An application signature concern. If you have developer knowledge, you can try to resolve it by signing the application again with the JDK tool 1.6+ release. If the error persists more than 48 hours, contact Google Support.
Google Play - Error 110
Problem
The application cannot be installed.
Solution
Head to Settings > Applications > All > Google Play Store > Clear cache. If the problem persists, try downloading the app from the Play Store website.
Google Play - Error 194
Problem
This error happens when you try to download games or apps from the Google Play Store.
Solution
One fix for this issue is to clear the cache data for Google Play Services and the Google Play Store.
Go to Settings > Apps or Application Manager
Scroll across to All and then down to the Google Play Store app.
Open the app details and tap the Force stop button.
Next tap on the Clear data button.
Now repeat the process above but replace Google Play Store with Google Play Services at step two and then attempt your download again.
If that doesn't work, don't worry, the issue has now been resolved and a fix is being rolled out in the next version of the Play Store app. Just make you have the latest Google Play Store APK and you shouldn't experience this error again.
For the best Google Play experience, make sure you have the latest version installed. / © AndroidPIT
Google Play Error - 403
Problem
The download is impossible and the request is 'forbidden'. This usually happens when two Google accounts are used to buy applications on one device.
Firs solution
Go the Google Play Store with the correct Google account. Uninstall the application in question. Try to get the app from Google Play again and click the purchase button.
Second solution
Clear the proxy you have possibly set up, by going into the Settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN, which stands for Access Point Name and hit Clear Proxy Option. You can always reinstate the proxy afterwards.
Go to Settings > More networks > Mobile networks > APN, and hit the Clear proxy option. / © AndroidPIT
Third solution
Another solution would be to erase your entire search history which you can do in the Play Store itself by choosing the Settings button. Next, select Clear search history.
Fourth solution
Try creating a new Google account and using it instead for the Play Store. Go to the Google Play, and select the menu button again. Then select Accounts and choose the New Gmail account. Then reinstall the app.
Google Play Error - 406
Problem
Apps cannot be downloaded. This particular error can occur if you've reset the Google account you used to register on your phone, if you've restored your device to its factory settings, or if you've registered a new account on your phone.
Solution
A classic clearing of the cache will hopefully do the trick. Go to Settings > Applications > All > Google Play Store > Clear cache.
Otherwise, try again on a different network connection.
Google Play - Error 413
Problem
Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.
Solution
In Settings, find Apps (or Application manager), then swipe to All. Scroll down to Google Services and tap on Clear data and then Force stop. Do the same with the Google Play Store app and clear the cache from your internet browser.
Google Play - Error 481
Problem
There is an error with your Google Play Store account.
Solution
Remove your account and login in with an alternate account.
Google Play - Error 491
Problem
Downloads and updates impossible.
Solution
Remove your Google account by going to the Settings for your device, then Accounts and Google. Hit Remove account. Reboot your Android and add the account once again. Next, in the Settings, go to Apps and swipe to All. Scroll down to Google Services, then click Clear data and finally Force stop.
Wiping your cache partition is a solution to many problems on Android. / © AndroidPIT
Google Play - Error 492
Problem
It’s impossible to install an application because of the Dalvik cache.
Solution
Under Settings, find Apps, then swipe to All and scroll down to Google Services. Here, select Clear data and then Force stop. Do the same on the Google Play Store app.
Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.
Google Play - Error 495
Problem
Problem downloading or updating apps from Play Store.
Solution
Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data. Delete data from Google Services Framework as well (note: this will assign a new Google ID to your device, as if you had factory reset it, meaning your Google apps may temporarily act up afterward).
Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.
Google Play Store - Error 497
Problem
Difficulty updating installed apps
First solution
Clear out your Play Store data. Go to Settings > Applications > All > Google Play Store and hit Clear cache, Clear data and Uninstall updates.
Second solution
Disable your SD card, if you have one. Go to Settings > Storage > Unmount SD card.
Third solution
If your phone is rooted, you can delete the app's APK and reinstall it. To do so, open up Root Explorer, or a similar application, and navigate to System / app > Mount R / W > Delete application. Or you can play it safe and rename the offending APK to to something like GoogleSearch.apk.backup, so you can revert it if anything goes wrong.
Google Play - Error 498
Problem
Interruption of downloads from the Google Play Store.
Solution
The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power and home buttons (for Samsung devices), or volume down and power (for most other devices).
This mode provides a few more options. Select Wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.
Google Play – Error 501
Problem
If you can't open the Google Play Store or perform downloads, then surely you have the 501 error.
Solution
To fix it, you must go to the Settings, then open these two applications: Google Play Services and Play Store – then you have to tap Clear Cache. Once you have done this, go into Accounts and delete your Google Account. Then restart your phone, input and synchronize your Google account again, then let your phone sit for five minutes without touching it. After these five minutes are over, the 501 error should not bother you anymore.
Google Play - Error 504
Problem
App could not be downloaded due to an error.
First solution
The usual, please: go to Settings > Apps > All > Google Play Store and Clear cache and Clear data. Also Clear cache and Clear data for Google Services Framework.
Second solution
Try removing your GMail account
Google Play - Error 505
Problem
Two or more apps with duplicate permissions
Solution
You need to find out what app has the same permissions as the one you're trying to install and uninstall the problem app. To do this, find the APK file for the app you are trying to install and attempt to restore the app using a Lucky Patcher backup. The tool should present a window alerting you to which app is producing the conflict. This is the app you need to uninstall.
Google Play – Error 905
Problem
You have problems downloading apps or installing new updates correctly.
Solution
Go to the Settings> Applications> All
In the Application page of the Google Play Store, select Uninstall updates
Wait a few moments until the un-installation is done
Reinstall, restart the Google Play Store. The error should be gone
Google Play – Error 906
Problem
This problem mainly occurs on the HTC One M8 and M9. This often occurs when downloading or updating an app. Errors 907 and 963 are similar and resolved in the same way.
Solution
With problems downloading and installing the application, you must clear the cache and data of the Play Store app. If that does not work, uninstall the updates. If it still does not work, turn off your SD card by going to Settings> Memory / Storage). Return to the Play Store and try to install the app. If the problem persists, you probably have your app on an external card to transfer it to the internal memory. Then you can send it to the SD card once the application is installed.
Google Play – Error 907
This problem is identical to Error 906.
Google Play - Error 911
Problem
You can't download an app.
First solution
Go to Settings, Apps, then swipe to All and scroll down to Google Services. Here, select Clear data.
Second solution
If you're on Wi-Fi connection requiring a web page login, ensure you are still logged in.
Third solution
Try another Wi-Fi network.
Fourth solution
Switch from Wi-Fi to mobile network data services. Only do this if you are comfortable using up data on your mobile plan.
Google Play - Error 919
Problem
Downloading the app works but it does not open once downloaded.
Solution
There is simply no more space on your Android. Eliminate all unnecessary data, such as music, videos or large applications.
Some problems can be fixed by clearing the cache and the data from the Google Play Store app. / © AndroidPIT
Google Play - Error 920
Problem
You can't download an app.
First solution
Turn your Wi-Fi off and back on again, and then try to download or update the app in question.
Second solution
Delete your Google account, restart your device and add your account back again in the app Settings. You could also try using an alternative account.
Third solution
Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache and finally Uninstall updates. Restart your device, open Google Play Store and try to download the app again.
Turning your Wi-Fi off and using mobile data can sometimes be an effective solution. / © AndroidPIT
Google Play - Error 921
Problem
You can’t download an app.
Solution
Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again.
For some Play Store problems, you need to remove and reinstate your Google Account. / © AndroidPIT
Google Play Error - 923
Problem
The download is impossible: error while syncing your Google account or insufficient cache memory.
Solution
Remove your Google account and delete any useless applications that are taking up space. Next, reboot your device in recovery mode. Select Wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.
Wiping the cache partition can solve the problem caused by insufficient cache memory. / © AndroidPIT
Google Play - Error 924
Problem
Usually occurs when trying to download larger applications. The app downloads, but the error message is displayed, saying the installation was unsuccessful do to an error
Solution
Head to Settings > All > Google Play Store > Uninstall updates. Once you've done this, try downloading the problem app again.
Uninstalling updates to the Play Store might solve Error 924. / © AndroidPIT
Google Play - Error 927
Problem
The download is impossible because an update of the Play Store is in progress.
Solution
Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to Settings, then Apps, swipe to All and locate the Google Services. Tap on Clear data and then Force stop. Do the same with the Google Play Store application.
You have probably guessed by now that there is a standard way to alleviate some of these errors, so if you're experiencing a different problem to those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, because this will get rid of your saved pics, files, contacts, and so on, so make sure you back up all your data beforehand.
Before resorting to a factory reset, make sure you try all other solutions first. You will also need to back up your data beforehand. / © AndroidPIT
Google Play - Error 940
Problem
Application cannot be download
Solution
It could be as simple as restarting your device. If this doesn't work follow these steps:
Go to Settings > Applications > All > Google Play Store > Clear cache
Go to Settings > Application > All > Downloads / Download manager > Clear data
Do the same for 'Google Services Framework', 'Google Apps', 'Google Hangouts', 'Checking Service'. Some users report needing to clear the data on Chrome.
Google Play - Error 941
Problem
Interruption during update.
Solution
Go to Settings > Apps > All > Google Play Store and press Clear cache and Clear data. In the same place, scroll down to Download Manager and press Clear cache and Clear data for that too. Try the update again.
Clearing the cache and data for the Play Store will fix many common problems. / © AndroidPIT
Google Play Error - 944
Problem
This error pops up when you're trying to update apps and seems to occur when the Google Play Store is down, or there is some sort of server error.
Solution
Try updating the app later. It appears to be a temporary problem on Google's end, so will just have to wait it out.
Google Play - Error 961
Problem
Problems when installing Android apps from the Play Store.
Solution
First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the Settings of your device and choose Applications and swipe left until you see All apps. Now scroll down to Google Play and choose it. Here, select Clear cache. If the problem persists, choose Clear data as well.
Google Play - 963
Problem
Occurs predominantly on HTC One M8 and M9 devices when trying to download or update an app through the Play Store.
First solution
Head to Settings > Applications > All > Google Play Store > Clear cache. Go back to the previous screen and to the previous screen then select Downloads / Download Manager > Clear data.
Second solution
Settings > Applications > All > Google Play Store > Uninstall updates; go back to the previous screen, then Google Play Services > Clear data.
Third solution
Disable your SD memory card. Go to Settings > Storage > Unmount SD card > OK. Head back to the Play Store and try downloading or updating the app again. If it works, head back to Settings > Storage > Mount SD card.
Fourth solution
Move the app to your device's internal memory. Go to Settings > Applications > All > (app causing the problem) > Move to internal memory. Head back to the Play Store, try downloading or updating the app again, and if it works, move it back to the SD card.
Google Play – Error 975
The good news is that this error is rare. The bad news is that there are no solutions at the moment. In the meantime, you should contact Google support.
Have you ever come across any other Play Store problems? Let us know in the comments below.
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Readers' favorite comments
3 Mridul Bansal Mar 14, 2016
What about Error 963
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1 Jonathan Morley 1 month ago Link to comment
Followed the steps for a 504 error and now I'm getting the RH-01 error. Followed those steps and it still didn't work. I even rebooted the phone and switched between WiFi and Mobile Data networks but I still get the RH-01 I swear Google is becoming more like Microsoft everyday. Once I finally got past the RH-01 error the 504 still persists with the same Google Inc application refusing to install. These steps didn't fix anything. Looks like I'm just going to have to factory reset my phone :(
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1 Jonathan Morley 1 month ago Link to comment
I found another solution which may be unique to my situation but may help others as well. The whole issue started when the Google Quick Search Bar stopped working. I would tap the widget and it would load an overlay image of my homescreen but wouldn't let me search by typing or talking. I often use it to set reminders for myself. So I tried fixing the app with the obvious options of clearing cache, data, and force closing the app. That didn't work so I rebooted the phone. Still no go. So I chose to uninstall updates. This led to the phone acting like the app wasn't installed at all. The widget disappeared and couldn't be re-added and under Google Play Store it showed "Install" instead of "Open" for the Google app.
Solution: What I finally figured out was that elements of the app were still installed which leads me to believe this was more like a 505 duplicate permissions error even though it showed error 504. Anyway, I used Root Explorer to search the /data/ directory for any instances of "quicksearchbar" I then deleted all the items that came up in the search. After that the Google app installed just fine and I have the search bar widget back again! :)
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1 liutas4x4 4 months ago Link to comment
My problem is not listed there.
I am not getting either error code: simply after the last update og Google Play (an automatic process, I cannot control this) download phase of each update of my apps is going as usual.
But after the download Google Play "goes to a forest for mushrooms", - it can took up to 10-15 minutes it begins to install update dowloaded.
As I checked, download is really complete - this is not something like 100% forewer-waiting like on Windows.
But the it is searching (?) for a something or waiting some approval for check-sum or response from either process.
What can be an error?
The device is LG G5 with Android 7.0, last update possible.
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1 شكاكي بغداد 5 months ago Link to comment
I have eror cod BM-RGCH-06. how to fix it please pleaseeeee i have so many card i buy ;ike 6 and lose mony and i dont know how to fix this problem please help me
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1 Yesin 7 months ago Link to comment
I get error 505 on some games not all only games from gameloft and all my favorite games are from gameloft I tried the fix but it did not work also I attempted to mod those games by luckypatcher please help
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1 Ahmad Kazi 8 months ago Link to comment
Hello, my problem is, whenever I try to download some app, it shows, "download pending" my cellphone is Mi Redmi2. Same thing is happening with updates, if I update an app, it showing , Download pending, For a single app?? Please help me with this.
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1 Tay Geok Seng 1 month ago Link to comment
Actually what causes this to happen. I am using vivoV3Max.How do I go about to get it in order
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1 kohlrak 9 months ago Link to comment
Hopefully the author sees this and adds it to the list, since this is the top google result. There is also a -504, which this article actually seems to be addressing instead of the actual 504. Google guy i contacted yesterday basically took those steps, but admitted they have yet to actually work for him. I didn't tell him at the time, but i have a rooted tablet, and what i saw is that sometimes when an app installs and/or uninstalls, some junk files get left in a directory blocked off to regular users, making it impossible to manually delete without root. However, leaving those files there will make the installers choke, since they don't default to overwriting a file/folder that already exists. I found it, since it was a bunch of square-enix apps as well as pokemon go, so i knew that there should not have been a single pokemon related file on my device, so, in termux, i used *du / | grep "pokemon" > pokesearch.log* after gaining root access, and i got a few results, but they were all contained in the final result, which was "1220 /mnt/expand/07aa2c40-4a8f-428c-afb9-7495df69eb26/user/0/com.nianticlabs.pokemongo" where i could just use *rm -R /mnt/expand/07aa2c40-4a8f-428c-afb9-7495df69eb26/user/0/com.nianticlabs.pokemongo* to delete it, after which installing the app would work again. I replied to the email the google tech sent me with this information, and i assume he forwarded it to the devs. Until then, rooted users should be able to enjoy the solution.
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3 Gohar Ali 9 months ago Link to comment
Good Solutions
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1 Tracy Jones 10 months ago Link to comment
trying to set up a note 3 and when I go to log in to Google play it say "unfortunately Google play services has stopped". I've reset phone ,learned cache. nothing is working . what can I do
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1 Doctor Madness 11 months ago Link to comment
Regarding Error 495, I use the "Block This" app for ad blocking which acts as a VPN. I noticed that disabling the VPN resolved the issue. Hopefully that helps anyone else, maybe that little tid bit should be added to the article?
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1 unknown last 11 months ago Link to comment
fix google playstore
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1 Brad McElyea 11 months ago Link to comment
It seems that some things never change with Android. I was constantly using apps to help extend my battery life and apps kept crashing CONSTANTLY. These android devices require micromanagement. Not a good thing for a phone. Not a single Problem with iPhone for two years :)
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1 Faisal MushtaQ 11 months ago Link to comment
I have galaxy J5(2015) upgraded to marshmallow but there is a problem regarding icon background feature when i enable thia feature it cant work.it worka only in easy mode but does not work in standard mode..how to fix??????
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1 Mike Campbell 11 months ago Link to comment
My samsung galaxy grand prime tracfone keeps popping up wit , unfortunately, the process com.google.process.gapps has stopped. It wont do nothing but flash that every 2 secounds i factory data reset it by pressing the volume down power button and home button at same time the phone reset all way back to phone set up but it still flashing same message i cant even get threw the phone set up to even try stop any apps or do any thing that tell me how to fix it. Please help.....:(
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25 Sanjai Joseph Mod 11 months ago Link to comment
Reflash your current firmware with ODIN
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1 Faisal MushtaQ 11 months ago Link to comment
I have galaxy J5(2015) upgraded to marshmallow but there is a problem regarding icon background feature when i enable thia feature it cant work.it worka only in easy mode but does not work in standard mode..how to fix??????
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1 Pascal Romijn Sep 27, 2016 Link to comment
Welcome to Google Play. I have had this issue for many times. It gives the error (without reason) and tells to try it again. But it does not change. I talked to Google many times and i even spend 3 hours on the phone trying whatever they told me to do. After 2 weeks of trying again (just as Google tells me to do) they blocked my account because of possible Fraud. Send them all the info and they told me they could not unblock and also not tell me why not. I told them this is not the way you treat your clients and i openend a new account. Here I had the same error, but after 4 times try again it worked (1 time) To me it is just a technical problem with Google. After trying a lot of times to buy something I got blocked again and again after sending the requested info Google would not unblock me. I love it when they have security, but like this it does not really work how it should work. I buy my in app packages now with Apple. It works like a charm.
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1 Yuyu Sep 18, 2016 Link to comment
How can i fix this error
"Unfortunately, your transaction can't be completed at this time. Please try again."?
Thanks in advance
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25 Sanjai Joseph Mod 11 months ago Link to comment
Try this https://support.google.com/googleplay/answer/1267137?co=GENIE.Platform%3DAndroid&hl=en
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